4Q17 operating result of the ongoing business of EUR 345 million, up 22.3% from 4Q16, driven by the contribution of the Delta Lloyd businesses
Full-year 2017 operating result of the ongoing business increased to EUR 1,586 million, up 29.3% from 2016, mainly driven by the contribution of the Delta Lloyd businesses and improved results at most segments, partly offset by lower results at Netherlands Non-life
Net result increased to EUR 700 million from EUR 148 million in 4Q16, mainly driven by higher capital gains and revaluations and the higher operating result. Full-year 2017 net result up 77.5% to EUR 2,110 million
Administrative expense base of the business units in the scope of the cost reduction target decreased by EUR 133 million versus the full-year 2016 base of EUR 2,024 million
Robust commercial momentum: APE at the insurance businesses up 35.1% at constant currencies compared with 4Q16. Full-year 2017 VNB of EUR 345 million, up 60.7% from 2016
Solvency II ratio of 199% at the end of 4Q17, reflects the deduction of the proposed final 2017 dividend
Holding company cash capital lower at EUR 1,434 million, reflecting the repayment of senior notes and the repurchase of own shares, partly offset by dividends received mainly from the Dutch units
Final 2017 dividend proposal of EUR 1.04 per ordinary share, or approximately EUR 348 million in total, bringing the full-year 2017 dividend to EUR 1.66 per ordinary share
Statement of Lard Friese, CEO
'2017 was a memorable year for NN Group in which we successfully completed the acquisition of Delta Lloyd. We have started the integration in the Netherlands and Belgium creating a leading insurance and pension company, with attractive propositions in asset management and banking. We are making good progress. On 1 January 2018, the first legal mergers of business units were completed, with Delta Lloyd Bank merging into NN Bank, and Delta Lloyd Asset Management merging into NN Investment Partners. Most head-office departments have been integrated, we have started rationalising systems and portfolios, and products are being rebranded from Delta Lloyd to NN.
At our Capital Markets Day on 30 November 2017, we outlined the strategy and new targets for the combined company. One of our top priorities going forward is to deliver on the Delta Lloyd transaction and extract the synergies. In this respect we continue to increase efficiency and have lowered the cost base of the units in scope of the integration by EUR 133 million in 2017 towards our target of EUR 350 million by 2020.
The operating result for 2017 reflects a strong contribution of Delta Lloyd and improved operational performance in businesses such as Netherlands Life, Insurance Europe, Japan Life and the bank. We continue to see volatility in the results of the Non-life business, where an improvement in the P&C business was offset by a deterioration in D&A performance. We are implementing a range of measures to sustainably improve the Non-life performance.
Commercial momentum continues, with new sales up 33.9% at constant currencies and value of new business up 60.7% compared with 2016. NN Investment Partners attracted EUR 5.1 billion of third-party assets in 2017 offset by outflows of affiliated assets, and the mortgage portfolio of the banking business grew to EUR 17.6 billion. Over the last 12 months our client satisfaction again increased in almost all countries where we are active. With our strengthened market positions, we are well placed to capture growth opportunities.
Our Solvency II ratio and cash capital position remain robust, at 199% and EUR 1,434 million respectively, in line with our disciplined approach to managing our capital. We will propose a final 2017 dividend of EUR 1.04 per ordinary share at our Annual General Meeting of Shareholders on 31 May 2018. Together with the interim dividend paid in September 2017, this represents a pay-out ratio of around 45% of the 2017 full-year net operating result of the ongoing business.
Looking ahead, we will maintain our efforts to improve our overall performance, deliver excellent customer service, and further accelerate the transformation of our business through innovation.'
NN Group key figures
In EUR million
4Q17 4Q16 Change FY17 FY16 Change
Operating result ongoing business1) 345 282 22.3% 1,586 1,227 29.3%
Net result 700 148 373.7% 2,110 1,189 77.5%
Net operating ROE1)9)22) 8.2% 7.2% 10.3% 8.1%
4Q17 3Q17 4Q16
Solvency II ratio2) 199% 204% 241%
Note: All footnotes are included on page 27
Quarterly Business Update
The strong foundation of our purpose, brand, values and ambition, combined with a focus on our strategic priorities, enables us to create long-term value for our company and our stakeholders: customers, shareholders, employees, business partners and society at large.
Transparent products and services
ABN AMRO Verzekeringen, the joint venture of NN Group (51%) and ABN AMRO Bank (49%), was ranked best insurer by Dutch magazine Management Team and achieved a top three position in all three categories: customer focus, product leadership and excellent implementation.
In December 2017, NN Life Japan launched 'Emergency Plus', an innovative sudden-death insurance which offers protection to small and medium-sized enterprise (SME) owners. The product accounted for 48% of the total protection product sales in December and is expected to help further expand the COLI protection business of NN Life Japan in line with its strategy.
New sales (APE) at Japan Life increased to EUR 171 million, up 33.8% from the fourth quarter of 2016, excluding currency effects, mainly due to higher sales of COLI products launched in 2017 and sales through the Sumitomo partnership. Sumitomo Life, which started offering NN Life Japan's COLI products in April 2017, contributed more than 10% of Japan Life's total sales in the fourth quarter. In addition to this, higher bank activation and the expansion of the bank distribution network to 76 partners at the end of December 2017, compared with 61 partners a year earlier, also led to a strong increase in bancassurance COLI sales.
NN Bank in the Netherlands launched an online campaign for discretionary asset management 'Beheerd Beleggen'. The campaign focused on the dreams and goals people have in life and how the investment advisors of NN Bank can help to achieve these goals financially. The campaign was very successful in terms of positive interactions, and led to a 30% growth in the 'Beheerd Beleggen' new customer base.
In the fourth quarter of 2017, our businesses continued to expand its bancassurance partnerships. In Slovakia a partnership was set up with Slovenska sporitelna, one of the leading banks, and NN's pension products are now being sold through part of its network. NN Hayat ve Emeklilik in Turkey put in place a five-year distribution agreement with Burgan Bank to distribute its life insurance and pension products.
Nationale-Nederlanden in Poland launched a partnership with Play, the largest telecom provider in the country, providing dedicated health products (heart and cancer insurance) through Play's newly launched insurance market platform, 'Play Insurance'. Play customers will be able to buy the health insurance through the Play smartphone application, making NN products available to over 14 million Play customers.
Nationale-Nederlanden in Spain launched a Direct Channel, an online platform that uses facial recognition technology, which replaces the client's signature in the online purchase process and enables the company to issue paperless contracts. Nationale-Nederlanden Spain is the first insurance company in the country to use this technology to issue paperless contracts.
Effective and efficient operations
NN Group is committed to continuously making its processes more efficient and effective. The Non-life business and service provider Voogd & Voogd have signed a letter of intent for a mandated broker partnership in the field of Retail non-life insurance.
The Life business in the Netherlands migrated 90,000 policies from its legacy system to the modern target system. The policy details are now available to customers in the 'MijnNN' customer portal and in the NN app.
NN Bank in the Netherlands developed and piloted the 360 degrees video service, a virtual reality tool to support customers in selling their house. NN facilitates customers to present their property online, and provide a personal tour, which allows buyers to digitally move through the house. NN distributes these videos to a selection of potential buyers via social media.
NN's businesses in the Czech Republic and Slovakia launched a digital sales platform in November 2017, which will significantly improve the customer experience of buying a life or savings product, both in terms of time taken and convenience. The process of managing new leads/business opportunities and follow-up is already fully digitalised, while digitalisation of contract origination including electronic signature is in the pilot phase.
In addition to continuously innovating its own product portfolio, NN looks for partnerships or investment opportunities with fintech companies to accelerate its innovation and transformation efforts. For example, NN recently invested in RightIndem, which offers digital, customer-driven claims management solutions. Another example is Dopay, a company that simplifies payroll management and disbursement in developing countries and enables employees without a bank account to be paid electronically.
Customer satisfaction has continued to increase in almost all countries where NN is active over the past 12 months. The business continues to focus on customer centricity and on innovating and improving customers' experience. This is reflected in higher and above-average customer loyalty and increasing Net Promotor Scores (NPS) as customers recommend NN's products to their relatives and friends. These results show that our employees remain committed to delivering an excellent customer service while integrating NN and Delta Lloyd.
Delta Lloyd and BeFrank were ranked number one in terms of advisor satisfaction in the Dutch pension market for the sixth year in a row as measured by independent agency IG&H, giving additional momentum to our pension plan proposition in the Dutch market.
The bank savings products of NN Bank and Delta Lloyd Bank were awarded in the categories policies and price by MoneyView, an independent research institute that collects information about financial products. The international insurance business received many awards, for example the businesses in Spain, Poland and Turkey were recognised as Top Employer, and NN in Greece was named best life insurance company by World Finance Magazine for the fourth time in a row.
NN Bank in the Netherlands received a silver award, 'Zilveren Spreekbuis Hypotheekverstrekkers 2017', for mortgage providers. This award is a recognition from customers and intermediaries of NN Bank's innovations.
FitVermogen.nl, the online platform for investment funds of NN Investment Partners (NN IP), gives customers insight into future study costs of their children and grandchildren and advises on how to finance them. FitVermogen.nl made it possible for 'Startpunt Geldzaken', a partnership of several organisations that focus on raising financial awareness for consumers in the Netherlands, to launch a free online money planner 'Geldplan Studie (klein) kinderen' in November 2017.
To enhance long-term investor value and instigate positive change in terms of sustainability, NN IP has been actively engaging on climate risk with companies in the utilities sector since 2016. In December 2017, NN IP expanded its engagement to the chemicals sector by joining the global Climate Action 100+ initiative, a new initiative to engage with the world's largest corporate greenhouse gas emitters to curb emissions, strengthen climate-related financial disclosures and improve governance on climate change.
NN Group Profile
NN Group is an international insurance and asset management company, active in 18 countries, with a strong presence in a number of European countries and Japan. With all our employees the Group offers retirement services, pensions, insurance, investments and banking to approximately 17 million customers. NN Group's main brands are Nationale-Nederlanden, NN, Delta Lloyd, NN Investment Partners, ABN AMRO Insurance, Movir, AZL, BeFrank and OHRA. NN Group is listed on Euronext Amsterdam (NN).
De AEX 527,13 +1,49 +0,28% NN Groep EUR 35,42 -84ct vol. 115.000